FAQs

1. How can I contact you?

You can contact us by sending an email to officialmyskinoil@gmail.com. We will respond to your inquiry as soon as possible.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the highest quality and fastest delivery times for our customers.

3. Can I get a refund on my product?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please make sure the item is in the same condition as when you received it, with tags and in its original packaging. Contact us at officialmyskinoil@gmail.com to initiate the return process.

4. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the refund approval status. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Do you offer exchanges?

At this time, we do not offer direct exchanges. If you wish to exchange an item, we recommend returning the unwanted item for a refund and placing a new order for the desired item separately.

6. What if my item arrives damaged or defective?

If your item arrives damaged, defective, or if you receive the wrong item, please contact us immediately. We will evaluate the issue and make it right by providing a replacement or issuing a refund.

7. Can I return personalized or custom-made items?

Unfortunately, personalized or custom-made items cannot be returned unless they arrive damaged or defective. If you have any concerns about your specific item, please reach out to us for further assistance.

8. Are there any items that cannot be returned?

Yes, certain items cannot be returned due to safety and hygiene reasons. This includes perishable goods, such as food, flowers, or plants, as well as personal care goods like beauty products. We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about the eligibility of your item for return, please contact us.

9. What if I want to cancel my order?

If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped. However, once the order has been shipped, it cannot be cancelled and will be subject to our refund policy.

10. Do you offer a cooling off period for European Union customers?

Yes, if you are a customer located in the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a justification. The item must be in the same condition as when you received it, with tags and in its original packaging. Please contact us to initiate the return process.